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Customer Service

Shipping & Delivery
  • Items ship in 1 business day.
  • FIRST CLASS MAIL INTERNATIONAL - NOTICE - We offer First Class Mail International (from the USPS United States Postal Service), as an affordable shipping option for international customers. However, NOTE that this option is not trackable, and it might take longer than expected for the package to get delivered by the USPS.
  • If you do not receive your package within a reasonable shipping time, please email us at support@irrigationcaddy.com
  • LOST PACKAGES - KGControls LLC is not responsible for lost or stolen packages either nationally or internationally; what we can and will do is make sure that all proper documentation is filled out on your behalf and we will back you up on any claim.
  • Shipping costs are NOT refundable for any reason.

 

Privacy & Security
Orders placed with KGControls are secure. The KGControls web servers are equipped with industry standard Secure Sockets Layer (SSL) data encryption technology that enables anyone using an SSL-compatible browser (such as Internet Explorer, Mozilla Firefox, Safari or Netscape Navigator) to send and receive data from our server in encrypted form.
All KGControls's Internet hardware is maintained in secure computer rooms accessible only to authorized personnel.
When you click on "checkout," our server will automatically transfer you into secure mode if supported by your browser. Most browsers give an indication that you have a secure connection by showing a closed lock in the status bar at the bottom of the browser window. In all cases, the displayed URL will show https instead of http.
If you get an error when you try to enter secure mode, it may be that you have an incompatible browser or you are behind a firewall that does not support encrypted transmissions. You may need to contact your ISP or system administrator to resolve these problems. Please feel free to place your order 24/7 at www.irrigationcaddy.com
Returns & Replacements
We hope you are satisfied with every KGControls purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.

Returns to irrigationcaddy.com

If you purchased the product from irrigationcaddy.com or from a retail store:

  • You may return it by mail for a full refund within 30 days of the date of purchase.
  • After 30 days, you may return the product by mail for an exchange of equal value.
Warranty
LIMITED WARRANTY KGControls LLC Irrigation Products, (hereinafter "KGControls") warrants to its customers that its products will be free from defects in material and workmanship for a period of one year from the date of purchase, unless otherwise stated on the product packaging (proof of purchase required). During the warranty period, KGControls, will replace, free of charge, the part or parts found to be defective under reasonable use and service, as determined solely by KGControls. KGControls reserves the right to inspect the defective part prior to replacement. Liability under this warranty is limited to the replacement or repair of defective parts. A replacement part or KGControls Product, including a user-installable part that has been installed in accordance with instructions provided by KGControls, assumes the remaining term of the Warranty or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. This warranty is exclusive and is in lieu of all other warranties expressed or implied, including, but not limited to warranties for fitness, for use or merchantability. No agent or representative has authority to waive or alter this warranty in any way.
Contact Information

Address:
KGControls LLC
2606 Orsobello Place
Cedar Park, TX, 78613
USA
Email: support@IrrigationCaddy.com

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